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Goodness Ifeanyichukwu

@goodnessifeanyichukw

Customer support specialist at Ikeja Electric (IE CONNECT) who improved response efficiency by 15% and reduced technical escalations by 90%.

Nigeria

Message

At IkejaElectric (IE CONNECT), I handled customer support across calls, email, letters, and walk-ins. I resolved billing inquiries and high-bill complaints, improving response efficiency by 15% and reducing escalations to the technical team by 90%.

I shared customer insights with internal teams to contribute to product improvements, and maintained response times under 10 minutes while working within established SLAs.

At Highbrow studios, I managed customer inquiries and appointments and assisted customers with outfit and photo-concept choices. At Q’LEGEND INTERNATIONAL LIMITED, I coordinated customer requests and complaints and updated the company website.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Ikeja Electric (IE Connect)

May 2021 - Apr 2026 (4 years 11 months)

Provided support for customers, resolving over 50 billing inquiries and handling high bill complaints weekly, ensuring a 15% improvement in response efficiency. Reduced escalations to the technical team by 90% through independent problem-solving.

Customer Relationship Management Client Escalation Management Multichannel Support Customer Data Analysis Creative Problem Solving

Customer Support Associate / Photo Consultant

Highbrow Studios

Jun 2020 - May 2021 (11 months)

Managed customer inquiries and appointments, achieving a 95% customer satisfaction rate. Developed strong client relationships, resulting in a 25% increase in repeat business.

Customer Relationship Management Multichannel Support Creative Problem Solving

Customer Service Representative / Media Personnel

Q'Legend International Limited

Mar 2019 - Feb 2020 (11 months)

Coordinated prompt handling of all customer service requests and complaints, followed up to resolve customer experiences, and managed database and website updates.

Customer Relationship Management Multichannel Support Customer Data Analysis Creative Problem Solving