MOMotolani Olorungbon
@motolaniolorungbon
Remote customer support and operations specialist with strong CRM expertise.
NigeriaWhat I'm looking for
I am a customer-focused remote support and operations specialist with proven experience across telecoms, banking, and service-based environments, delivering high-quality migration and client support. I excel at CRM documentation, case management, and both inbound and outbound communication.
I have supported agent onboarding, tracked performance metrics, and coordinated cross-team follow-up to resolve client issues quickly and improve satisfaction. My roles have included hands-on customer care, data entry, reporting, and training support.
I am highly organized, empathetic, and effective in fully remote settings, with additional experience in photography and public relations that enhance my communication, documentation, and client-facing abilities.
Experience
Work history, roles, and key accomplishments
Client Support Associate
LD Migration
Jan 2022 - Present (4 years 1 month)
Delivered high-quality remote customer support across telecoms, banking, and migration services, resolving inquiries via email and chat and maintaining accurate CRM records to improve satisfaction and follow-up timeliness.
Customer Operations Associate
Tangerine
Jan 2022 - Present (4 years 1 month)
Managed customer relationships and onboarding, maintained customer data and generated internal reports, and ensured timely communication and follow-up to support teams and beneficiaries.
Photographer
Lani’s Pictures
Jan 2017 - Present (9 years 1 month)
Captured and edited images with attention to lighting and color correction, communicated with clients to ensure satisfaction, and achieved an 8% increase in outside client satisfaction within the first year.
Public Relations Officer
Michrung Associates Limited
Jan 2009 - Present (17 years 1 month)
Managed and collated organizational data, prepared proposals and tender documents, liaised with partner agencies, and represented the company at bid openings and external engagements.
Customer Care Representative
ISONBPO
Jan 2015 - Dec 2017 (2 years 11 months)
Handled high volumes of inbound support calls for MTN, resolved complaints and service issues efficiently, and logged interactions accurately in CRM while maintaining service quality compliance.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor's degree, Christian Studies
Activities and societies: Established documentary photographer with concentration on humanitarian photography; surpassed client satisfaction rates by eight percent within the first year.
Bachelor's degree in Christian Studies from the University of Ilorin; completed in 2014.
Availability
Location
NigeriaAuthorized to work in
Job categories
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