Open to opportunities

Faith Mueni

@faithmueni

Message

Experienced banking professional specializing in customer service and relationship management.

Kenya

Message

What I'm looking for

I am seeking a customer-focused banking role where I can grow client portfolios, lead digital adoption, improve processes, and drive revenue within a collaborative, compliance-minded team.

I am a dynamic banking professional with 6+ years of experience in relationship management, client advisory, and financial services. I focus on building strong client portfolios, driving retention, and delivering tailored banking solutions.

At Equity Bank I supported digital adoption and operational efficiency, leading a campaign that increased mobile banking enrollment by 35% and exceeding portfolio growth targets by 22%. Previously, as Customer Service Manager at a tech-solar firm, I achieved 95%+ client retention and sustained an NPS above 80.

I bring strengths in customer acquisition, process improvement, AML/KYC compliance, and CRM-driven workflows, and I thrive in fast-paced environments where I can influence outcomes and streamline onboarding. I combine strategic thinking with hands-on execution to convert leads into long-term clients and improve customer satisfaction.

I hold a Bachelor of Commerce (Finance) and professional certifications including Moody's Analytics courses and an Executive Certificate in Insurance, and I seek to apply my skills to roles that value digital transformation, compliance, and measurable client success.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer Operations

Current

Equity Bank

Oct 2024 - Present (1 year 1 month)

Served as first contact for customers, ensuring AML/KYC compliance and efficient processing of cash and cheque transactions while promoting digital banking; exceeded portfolio growth targets by 22% and led a campaign that increased mobile banking enrollment by 35% within three months.

Customer Service Relationship Management KYC Digital Banking CRM Conflict Resolution

Relationship Officer Sales

Equity Bank

Apr 2022 - Sep 2024 (2 years 5 months)

Drove customer acquisition and merchant recruitment, expanding the branch customer base by 25% and leading product sales campaigns for loans, cards and insurance while improving process efficiency and customer satisfaction.

Sales Customer Acquisition Digital Payments CRM Onboarding Compliance Process Improvement

Customer Service Manager

Elecsofict Limited

Jul 2019 - Aug 2021 (2 years 1 month)

Managed post-sale customer success for solar solutions, achieving 95%+ client retention and an NPS of 80+, driving a 20% increase in recurring revenue and reducing project onboarding time by 30%.