Oluwabiyi Anifowoshe
@oluwabiyianifowoshe
I resolve complex SaaS, cloud, and Microsoft 365 support issues for global customers.
NigeriaWhat I'm looking for
I'm currently supporting internal teams and external clients at Alliance Chemicals, where I help maintain 99.9% system uptime and use automation to improve response times by 50%.
Across SaaS, cloud, B2B, and web-hosting environments, I've resolved technical issues, managed escalations, documented fixes, and reduced repeat tickets through service improvements. At Tek Experts, I delivered Tier 2/3 Microsoft 365 support and resolved more than 1,200 cases for global customers.
I've also supported Microsoft 365 users through Exchange, SharePoint, Teams, and OneDrive, resolving 300+ Upwork support tickets with a 95% satisfaction rating. At Periculum, I partnered with developers to reproduce bugs, improve Jira reports, and strengthen customer onboarding documentation.
I bring 8+ years of customer support and IT experience, backed by Computer Science and Information Systems education, ITIL v3 certification, and multi-cloud networking certification. I value clear communication, empathy, ownership, and practical process improvements that make support easier for customers and teams.
Experience
Work history, roles, and key accomplishments
Customer Support & IT Analyst
Alliance Chemicals
Feb 2024 - Present (2 years 6 months)
Provided advanced customer and technical support for internal teams and external clients, ensuring smooth IT operations with 99.9% system uptime. Supported user inquiries across multiple platforms, diagnosing and resolving technical issues while documenting fixes in internal knowledge systems.
Quality Assurance Analyst
Periculum
Sep 2022 - Apr 2024 (1 year 7 months)
Supported SaaS product users by troubleshooting application workflows, bugs, and platform issues, escalating critical items via Jira to product teams. Collaborated with developers to replicate and verify reported issues, ensuring accurate bug reports and faster resolutions.
Provided global support to Microsoft 365 users (Exchange, SharePoint, Teams, OneDrive). Resolved 300+ support tickets via chat and email with 95% satisfaction rating.
Customer Support Consultant
AB Facilities & Management Services
Apr 2021 - Oct 2022 (1 year 6 months)
Delivered end-user support for 20+ staff, including Microsoft 365 setup and training. Ensured 100% uptime of business-critical services such as email and hosting.
Technical Support Engineer (Microsoft 365)
Tek Experts
Oct 2019 - Dec 2020 (1 year 2 months)
Delivered Tier 2/3 support to global customers for Microsoft Exchange Online and Office 365, resolving over 1,200 technical cases. Reduced escalation rates by 30% through proactive problem-solving and collaboration with Microsoft product groups.
Customer Support Specialist – Web Hosting
Whogohost Limited
Dec 2018 - Oct 2019 (10 months)
Assisted B2B clients with web hosting, cPanel, and email-related technical issues, delivering timely solutions via live chat, email, and phone. Handled escalated cases and provided knowledge-sharing sessions with junior staff to improve response consistency.
Education
Degrees, certifications, and relevant coursework
Brunel University London
Postgraduate Certificate, Information Systems & Computing
Postgraduate Certificate in Information Systems & Computing.
Bowen University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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