Ohunene rRachael
@ohunenerrachael
I resolve customer issues, strengthen retention, and support sales across retail and equipment businesses.
NigeriaWhat I'm looking for
At Nnaemeka Nzekwe Poultry Equipment, I serve as the primary relationship contact for equipment clients online and in person, guiding product selection, onboarding, and post-purchase support.
I resolve complaints and technical inquiries through email, WhatsApp, and face-to-face interactions while maintaining detailed customer records for consistent follow-up. I also partner with sales teams to identify upsell and cross-sell opportunities based on customer needs and usage patterns.
Previously at Nuts and Chews, I managed high-volume customer relationships across Instagram, WhatsApp, and email, processed orders, and shared feedback trends to improve service.
Experience
Work history, roles, and key accomplishments
Customer Success & Sales Support Representative
Nnaemeka Nzekwe Poultry Equipment
Jan 2025 - Apr 2026 (1 year 3 months)
Served as primary relationship contact for equipment clients, guiding them through product selection, onboarding, and post-purchase support. Resolved complaints and technical inquiries via email, WhatsApp, and in-person, and partnered with sales to identify upsell opportunities.
Customer Care Representative
Nuts and Chews
Jan 2023 - Dec 2024 (1 year 11 months)
Managed high-volume customer relationships online via Instagram, WhatsApp, and email in a fast-paced retail environment. Resolved complaints professionally, processed orders, and tracked feedback trends to improve service.
Education
Degrees, certifications, and relevant coursework
Prince Abubakar University
Bachelor of Science, Fisheries and Aquaculture
Bachelor of Science in Fisheries and Aquaculture.
Digital Witch Academy
Certification, IT Support
IT Support Certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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