Esther User
@estheruser9
Customer Service & Customer Success Specialist delivering retention and satisfaction through phone, email, and chat support.
What I'm looking for
I’m a Customer Service & Customer Success Specialist with 6+ years of experience supporting customers via phone, email, and chat. I bring strong CRM skills, a retention-focused mindset, and the communication discipline needed to resolve issues quickly and professionally.
At Azeefam Limited as a Customer Retention Officer (2020–2026), I managed customer relationships, resolved complaints, improved retention, and maintained accurate CRM records. I focus on turning customer concerns into solutions that protect long-term satisfaction and loyalty.
Earlier, at Reinken Solutions (Customer Service/Admin, 2020–2022) I handled customer inquiries and administrative tasks to keep operations running smoothly, and at OD-Global Resources (Customer Service Rep, 2017–2019) I provided frontline support to ensure customer satisfaction. I’m drawn to remote customer support roles where I can combine complaint resolution, time management, and remote collaboration to deliver consistent results.
Experience
Work history, roles, and key accomplishments
Customer Retention Officer
Azeefam Limited
Jan 2020 - Jan 2026 (6 years)
Managed customer relationships and resolved complaints while maintaining CRM records to support customer retention.
Customer Service/Admin
Reinken Solutions
Jan 2020 - Jan 2022 (2 years)
Handled customer inquiries and administrative tasks to help ensure smooth daily operations and customer support.
Customer Service Rep
OD-Global Resources
Jan 2017 - Jan 2019 (2 years)
Provided frontline customer support through phone, email, and chat while working to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma / Ordinary National Diploma, Mass Communication
Studied Mass Communication at Federal Polytechnic Nekede, earning an HND/OND qualification. Focused on coursework in communication studies.
Availability
Location
Authorized to work in
Job categories
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