Esther User

I’m a Customer Service & Customer Success Specialist with 6+ years of experience supporting customers via phone, email, and chat. I bring strong CRM skills, a retention-focused mindset, and the communication discipline needed to resolve issues quickly and professionally.

At Azeefam Limited as a Customer Retention Officer (2020–2026), I managed customer relationships, resolved complaints, improved retention, and maintained accurate CRM records. I focus on turning customer concerns into solutions that protect long-term satisfaction and loyalty.

Earlier, at Reinken Solutions (Customer Service/Admin, 2020–2022) I handled customer inquiries and administrative tasks to keep operations running smoothly, and at OD-Global Resources (Customer Service Rep, 2017–2019) I provided frontline support to ensure customer satisfaction. I’m drawn to remote customer support roles where I can combine complaint resolution, time management, and remote collaboration to deliver consistent results.