Gbenga Adeboro
@gbengaadeboro
Customer Success specialist driving 95%+ CSAT through empathetic, data-driven support.
NigeriaWhat I'm looking for
I am an empathetic, detail-oriented Customer Success Associate with 5+ years of remote experience supporting clients across e-commerce, SaaS, and telecommunications. I consistently maintain 95%+ CSAT and 90%+ First Contact Resolution by owning complex cases and communicating proactively.
I have managed full-cycle order and warranty processes, processed 200+ warranty claims monthly with sub-48-hour resolution, and resolved 30+ escalations monthly while converting over 90% into positive feedback. I authored help articles and reporting templates that cut handling time and improved team visibility.
I collaborate cross-functionally with logistics, operations, and product teams to drive retention and product improvements, and I bring strong CRM discipline (Freshdesk, Kustomer, Zendesk, Dynamics 365) and remote-work efficiency to every role.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Activate Talent
Mar 2022 - Oct 2025 (3 years 7 months)
Served as first point of contact for HexClad cookware customers across phone, email, and chat, managing full-cycle orders and processing 200+ warranty claims monthly with average resolution under 48 hours, contributing to 95%+ CSAT.
Customer Support Specialist
TechM Technologies
Jan 2019 - Feb 2022 (3 years 1 month)
Primary contact for Microsoft 365 EMEA and North American customers, managed onboarding, license renewals and activations while maintaining 95%+ CSAT and 90%+ FCR and logging interactions in Dynamics 365.
Customer Service Specialist
Ison Xperience
Dec 2015 - Dec 2018 (3 years)
Handled 100+ inbound/outbound calls daily for MTN Nigeria, resolving billing, data, and network issues, partnering with field teams to improve resolution times and achieving 95%+ CSAT.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Postgraduate Diploma, Public Administration
Completed a Postgraduate Diploma in Public Administration focused on administrative principles and public sector management.
Adekunle Ajasin University
Bachelor of Arts, Philosophy
Earned a Bachelor of Arts in Philosophy covering critical thinking, ethics, and logic.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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