Obieshi Francisca

I’m a Customer Support & Operations Specialist with 3+ years of experience across e-commerce, telecommunications, and hospitality. I handle multichannel customer support—live chat, email, WhatsApp, and inbound/outbound calls—while keeping SLA targets on track.

In my current role, I manage 50+ daily customer interactions and resolve complaints using Zendesk. I also support the full after-sales lifecycle, including refunds, replacements, and escalations, while coordinating vendors and logistics from order placement through delivery completion.

I focus on measurable process improvement. I introduced a delivery inspection policy at point of delivery to reduce disputes involving damaged, missing, and dented items—strengthening accountability between dispatch riders, vendors, and customers.

I’ve trained 20+ new support agents on Zendesk workflows and communication standards, and I’ve also supported revenue through outbound sales calls that convert prospects into paying customers. I’m remote-ready, self-managed, and strong in async communication in high-volume environments.