Esther Ogunkeyi
@estherogunkeyi
I handle customer inquiries, debt recovery, social media support, and marketing communications across financial and telecom services.
NigeriaWhat I'm looking for
I'm currently a Telesales and Collection Agent at Oxygen X Finance Company, where I make outbound calls, explain services, negotiate repayment arrangements, and follow up on outstanding debts.
Previously at SmartCash Payment Service Bank, I resolved customer issues across Facebook, Twitter, Instagram, and email. I also handled customer complaints, prioritized inquiries, supported agents with POS terminal issues, and summarized issues for management.
My customer service experience also includes Airtel Call Center, where I handled incoming product inquiries, complaints, account records, and follow-ups to ensure resolution.
With a Business Education and Marketing background, I've also taught marketing during NYSC and supported filing, data entry, customer orders, and statistical analysis at Goldmender Global Investment Limited.
Experience
Work history, roles, and key accomplishments
Telesales/Collection Agent
Oxygen X Finance Company
Feb 2026 - Present (7 months)
Making outbound calls to prospective or existing customers and answering inbound calls. Promoting and explaining products or services clearly and persuasively, contacting customers to remind them of overdue payments, negotiating payment plans, and following up on outstanding debts.
Education
Degrees, certifications, and relevant coursework
Ekiti State University
Bachelor of Science in Education, Business Education
2015 - 2019
Pursued a Bachelor of Science in Education with a focus on Business Education and Marketing.
Police Secondary School Akure
Senior School Leaving Certificate, General Studies
2007 - 2013
Completed secondary education and obtained the Senior School Leaving Certificate.
Blessing Nursery/Primary School Akure
First School Leaving Certificate, Primary Education
2001 - 2007
Completed primary education and received the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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