Joy Chimezie
@joychimezie
Customer-focused virtual assistant and customer service professional driving operational efficiency.
NigeriaWhat I'm looking for
I am a resourceful, goal-driven professional with 3+ years of experience in customer service, virtual assistance, administration, social media management, and content writing. I consistently deliver excellent client support, resolve high volumes of inquiries with strong SLA adherence, and improve customer satisfaction through clear communication and process improvements.
I have managed sales records, inventory coordination, and created engaging social content that boosted engagement, while supervising support teams to increase response speed and efficiency. I bring strong organizational management, problem-solving skills, and a collaborative work ethic that adapts across industries to support business operations and growth.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Joygold’s Fabrics
Jan 2025 - Present (9 months)
Managed customer inquiries, order confirmations, sales records, inventory updates, and delivery coordination while creating social media content to showcase new fabric collections.
Customer Service Officer
Kiakia Bits Limited
Jan 2023 - Jan 2025 (2 years)
Resolved 1,000+ customer inquiries monthly and supported lenders and borrowers, improving client satisfaction scores by 25%; supervised support teams and increased response efficiency.
Customer Service Representative
Easy Bill Power Network Ltd
Jan 2022 - Jan 2023 (1 year)
Handled payment and transaction inquiries, resolving 98% of transaction issues within 24 hours and achieving 90% first-contact resolution across phone, chat, and email.
Education
Degrees, certifications, and relevant coursework
MUMichael Okpara University of Agriculture, Umudike
Bachelor of Engineering, Computer Engineering
Completed a Bachelor of Engineering in Computer Engineering focused on engineering principles and computing applications.
Government Secondary School, Bwari
WAEC, Secondary Education
Completed secondary education and obtained the West African Senior School Certificate (WAEC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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