Ogundeji Olayemi
@ogundejiolayemi
Customer Service and administrative professional focused on fast issue resolution and client satisfaction.
What I'm looking for
I’m a customer-focused Administrative and Customer Service professional with several years of experience helping clients through phone, email, chat, and virtual communication. I’m known for maintaining strong professional relationships while delivering high-quality support that improves service efficiency.
In my recent role as a Remote Customer Service / Business Development Assistant, I supported international clients with accurate product information for furniture and ergonomic solutions. I handled client inquiries, assisted the sales and business development team, and coordinated order processing, quotations, and client documentation across time zones.
Earlier, as a Customer Service / Administrative Officer at Green Apple Schools, I supported students and parents by processing applications, managing enrollment forms, and maintaining organized student records. I also prepared administrative reports and presentations, coordinated events, and served as a liaison between the school, parents, and the community.
My customer service foundation was built as a Front Desk / Customer Service Representative at Rosemark Cosmetics, where I welcomed customers, promoted products, resolved complaints, and supported store operations. I bring the same attention to detail, problem-solving, and teamwork to every role—so clients feel heard and organizations run smoothly.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Assistant
Heng Fa Group
Jul 2024 - Dec 2025 (1 year 5 months)
Provided remote customer support to international clients via email, chat, and virtual communication, supplying accurate information on furniture and ergonomic products. Assisted sales and business development by engaging prospects and supporting order processing, quotations, and client documentation while maintaining detailed customer records across time zones.
Customer Service & Administrative Officer
Green Apple Schools
Jan 2020 - Dec 2024 (4 years 11 months)
Managed student and parent inquiries by email and telephone with timely, professional communication. Processed applications and enrollment forms, maintained organized student records and databases, and prepared administrative reports and presentations while coordinating student activities and serving as a liaison between the school, parents, and the community.
Front Desk & Customer Service Rep
Rosemark Cosmetics
Aug 2018 - Mar 2020 (1 year 7 months)
Welcomed customers and provided product guidance to enhance customer experience, supporting sales through product and service promotion. Resolved customer complaints, handled store opening and closing, monitored inventory levels, and maintained strong product knowledge to assist customers effectively.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Master of Education (M.Ed), Educational Management
Earned a Master of Education (M.Ed) in Educational Management from Lagos State University (Ojo, Lagos).
Tai Solarin University of Education
Bachelor of Education (B.Ed), Childhood Education (English Language & Literature)
Earned a Bachelor of Education (B.Ed) in Childhood Education with English Language & Literature at Tai Solarin University of Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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