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Oghoreye Ekhaguere

@oghoreyeekhaguere

Customer Success & Partnership Manager at College Direct Plus LLC, using AI-assisted health scoring to help retain 95% of customers.

United States

Message

At College Direct Plus LLC, I manage customer success and partnerships across higher education accounts, turning customer goals into success plans and connecting platform adoption to organizational outcomes. I built an AI-assisted health scoring process with Claude and ChatGPT to flag early churn signals; acting on at-risk accounts helped hold retention at 95%.

I also partnered with sales on expansion opportunities, contributing to 35% expansion revenue growth, and created a customer advocacy program that brought in 40+ new customers at 25% lower acquisition cost. Earlier, as Co-Founder, Customer Success at Bizeebot AI, I configured GoHighLevel pipelines and automations, built reusable snapshots and AI voice agents, and connected the platform to clients’ existing tools.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Partnership Manager

Current

College Direct Plus LLC

Jun 2023 - Present (3 years 4 months)

Managed a portfolio of 200+ customers and 50+ partner accounts, leading an 8-person customer success team. Drove 35% expansion revenue growth and held 95% retention through AI-assisted health scoring and executive business reviews.

Customer Success Retention Adoption Expansions AI Assisted Scoring Claude ChatGpt CRM Salesforce GoHighLevel Tableau Power BI QBR CSAT NPS Team Leadership

Co-Founder, Customer Success

Bizeebot AI

Feb 2022 - Aug 2023 (1 year 6 months)

Co-founded a GoHighLevel white-label SaaS reseller, owning customer success for the full client base. Ran end-to-end onboarding, built reusable GHL snapshots and AI voice agents, and drove adoption through tailored training and AI-assisted retention outreach.

GoHighLevel CRM Automation AI Voice Agent Zapier Make.Com Webhooks Customer Onboarding Adoption Retention AI Tools

Director of Student Recruitment, US & Canada

Career Builders Education

Oct 2020 - Jun 2022 (1 year 8 months)

Owned customer success for a 5-country portfolio of 250+ customers annually, holding 90% retention. Built Tableau and Power BI health dashboards, led a team of 10+ coordinators, and standardized onboarding playbooks across markets.

Customer Success Retention Tableau Power BI Team Leadership Partner Success Onboarding NPS Data Analysis

Student Recruitment Manager

Career Builders Education

Feb 2017 - Oct 2020 (3 years 8 months)

Held 88% retention across 200+ customers a year, leading 15+ remote consultants. Implemented Salesforce as the customer system of record, improving team efficiency 40%, and grew partner accounts from 12 to 40+.

Salesforce CRM Customer Success Retention Team Leadership Onboarding Account Management

Graduate Assistant, Graduate Admissions

East Tennessee State University

Aug 2014 - May 2015 (9 months)

Managed applicants from first inquiry to enrollment confirmation, answering questions, tracking status, and coordinating faculty reviews.

Admissions Counselor & CRM Administrator

Preparation for Life Nigeria

Dec 2011 - Aug 2014 (2 years 8 months)

Reached 60% inquiry-to-enrollment conversion and 85% satisfaction for 200+ customers a year. Administered Salesforce and HubSpot for 5,000+ records and trained 20+ staff.

Salesforce HubSpot CRM Customer Satisfaction Training