Seeking a challenging role that leverages my expertise in customer success and data analytics to drive business growth and exceptional customer experiences.
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AW@amywhitley
Tech-savvy success strategist with 10 years' experience developing customer journeys in online ed.
United StatesSeeking a challenging role that leverages my expertise in customer success and data analytics to drive business growth and exceptional customer experiences.
As a seasoned customer success strategist, I leverage my expertise in data analytics to craft impactful customer journeys and sustainable success models. With a proven track record of driving program growth and boosting customer satisfaction, I excel in forging robust partnerships and creating tailored success strategies.
Throughout my 10-year career in online education, I have consistently delivered results-driven solutions, including a 36-point NPS increase, 140% program adoption growth, and $12.5M+ in annual revenue. My expertise in Salesforce, Tableau, and Jira enables me to streamline customer support processes and refine communication tactics.
With a strong background in education and a passion for driving student success, I am dedicated to creating exceptional customer experiences that drive business growth and foster long-term relationships.
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Work history, roles, and key accomplishments
2U, INC.
Oct 2021 - Oct 2022 (1 year)
Designed customer journeys for online education programs, generating $12.5M+ in annual revenue.
2U, INC.
Oct 2020 - Oct 2021 (11 months)
Implemented customer success plans for 500+ students, enabling proactive improvements to the customer experience.
2U, INC.
Oct 2018 - Oct 2020 (2 years)
Managed the customer lifecycle for 250+ students, directly driving $13.7M+ in annual revenue.
POST UNIVERSITY
Jul 2017 - Oct 2018 (1 year 3 months)
Led the deployment of a mobile app that reduced onboarding time by 50% and increased course completions by 30%.
POST UNIVERSITY
Jun 2016 - Jul 2017 (1 year 1 month)
Acted as the primary point of contact for 400+ students, resolving complex issues within 24 hours, maintaining a 90% CSAT.
CHERRY CREEK SCHOOL DISTRICT
Jan 2015 - Jun 2016 (1 year 5 months)
Assisted teachers with daily instructional activities and supported students with special needs.
BLUEPRINT SCHOOLS NETWORK
Sep 2013 - Jan 2015 (1 year 4 months)
Provided math instruction and support to students in a small group setting.
Degrees, certifications, and relevant coursework
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