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Ogechi Udechukwu

@ogechiudechukwu

Customer Service Representative at Grimaldi Agency (UK), resolving customer disputes and supporting customers with digital platforms.

Nigeria

Message

At Grimaldi Agency(UK), I resolved customer inquiries, complaints, and disputes while documenting interactions in CRM systems. I also explained payment options and supported customers using online portals and mobile apps.

Previously, I made outbound sales calls and developed business opportunities for freight, warehousing, and distribution services at MDS Logistics. At LandWey Insurance, I helped prospective buyers and tenants find suitable properties and addressed customer concerns.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Grimaldi Agency (UK)

Oct 2025 - Mar 2026 (5 months)

Resolved customer inquiries, complaints, and disputes efficiently while maintaining professionalism and empathy. Maintained customer records in CRM systems and educated customers on payment options and billing procedures.

CRM Customer Service Complaint Resolution Data Protection Technical Support Communication Skills

Sales Representative

MDS Logistics

Jun 2023 - Sep 2025 (2 years 3 months)

Identified and developed new business opportunities by prospecting clients for logistics and supply chain solutions. Conducted outbound sales calls, emails, and client visits to promote freight and warehousing services.

Sales Prospecting Outbound Sales Customer Relationship Management Logistics Supply Chain

Sales Representative

LandWey Insurance

Jan 2020 - Mar 2023 (3 years 2 months)

Provided detailed information about residential and commercial properties, including features and terms of sale or lease. Assisted prospective buyers and tenants by matching them with suitable properties and resolving complaints.

Sales Customer Service Property Complaint Resolution Communication Skills