Chinyere Udugwu
@chinyereudugwu
I resolve customer needs, retain clients, and support sales across logistics, fashion, and education.
NigeriaWhat I'm looking for
I've supported customers and sales teams across logistics, fashion, and education, handling high-volume calls, resolving concerns, and guiding clients from first enquiry through follow-up.
At GIG Logistics, I managed inbound and outbound communications, qualified freight and delivery leads, scheduled consultations, and maintained CRM records to support retention, conversion, and pipeline management.
Previously, I delivered after-sales support at ZIZI Fashion House and converted prospective parent and student enquiries into applications and enrolments at Fresh Start International School. I bring active listening, complaint resolution, cross-selling, upselling, and customer-focused communication to every interaction.
Experience
Work history, roles, and key accomplishments
Appointment Setter
GIG Logistics
Nov 2024 - Jun 2026 (1 year 7 months)
Managed high-volume inbound and outbound customer communications, scheduling consultations for freight, transportation, and delivery solutions. Conducted lead qualification and needs assessment, and maintained comprehensive CRM documentation.
Customer Support Specialist
ZIZI Fashion House
Jan 2022 - Aug 2024 (2 years 7 months)
Provided personalized client assistance on garment selection, sizing, and product availability, and managed order fulfilment and post-purchase support. Strengthened client relationships through attentive service and after-sales support.
Telesales Representative
Fresh Start International School
Jan 2020 - Dec 2021 (1 year 11 months)
Conducted targeted outbound calls to prospective parents and students, presenting academic programmes and admission requirements. Converted enquiries into applications and enrolments through consultative selling and objection handling.
Education
Degrees, certifications, and relevant coursework
Dakins Customer Service Training
Training, Customer Service
Customer service training completed in 2026.
University of Port Harcourt
Master of Arts, Religious Ethics
M.A. in Religious Ethics from the University of Port Harcourt, completed in 2021, with a research focus on business ethics.
Pan African Institute
Professional Certification, Customer Relations Management
Professional Certification in Customer Relations Management from Pan African Institute, completed in 2018.
University of Port Harcourt
Bachelor of Science, Religious and Cultural Studies
B.Sc. in Religious and Cultural Studies from the University of Port Harcourt, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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