At AGS Movers, I monitored shipment status and kept customers updated on delivery progress and estimated arrival times. I coordinated with delivery teams to address delays, lost packages, and address discrepancies.
I managed customer requests across phone, email, and live chat, escalating complex issues and following up until they were resolved. I also kept accurate CRM records of customer interactions and order issues.
At ACSI, I answered prospective students’ and parents’ questions about programmes, fees, and registration, and followed up with leads through enrolment. Earlier, at Adler Capital, I called prospective property buyers, sellers, and investors, qualified leads, and scheduled consultations.
