At GASVINE PROPERTIES LIMITED, I handled high-volume customer inquiries across phone, email, live chat, and in-person consultations, maintaining a 95%+ client satisfaction rating.
I guided property clients through tours, presentations, onboarding, and documentation verification. Using CRM tools and targeted outreach, I generated leads and helped drive a 25% increase in annual closed property sales.
At VERITASI HOMES AND PROPERTIES, I supported buyers with onboarding, documentation, and after-sales updates. I also resolved service and billing inquiries, reducing average resolution time from 48 hours to under 12 hours.
At KACHIRO'S INTERNATIONAL LIMITED, I supported customers with orders, returns, and product questions across multiple channels, achieving a 96% customer satisfaction rate. I also investigated product-quality and missing-package issues with warehouse and quality assurance teams.
