Looking for a job

Gbolahan Ojo

@gbolahanojo

Customer Service Representative at MIK Logistics, resolving customer complaints and handling service requests through follow-up.

Nigeria

Message

What I'm looking for

I’m eager to contribute my customer service experience and customer-first mindset to a remote customer service team.

At MIK Logistics, I responded to customer inquiries, shared service information, and guided customers through the service process. I also resolved complaints, followed up to check customer satisfaction and communicated effectively between customers and teams.

I built relationships with prospective property sellers at Private Equity Real Estate US, qualifying leads and scheduling appointments with Acquisitions Managers.

At MSI Credit Solutions, I spoke with prospective clients about their financial needs and eligibility for available credit solutions. I also completed Dakins Customer Service Training.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

MIK Logistics

Aug 2024 - Sep 2026 (2 years 1 month)

Delivered exceptional customer support by responding to inquiries, providing service information, and guiding customers through the service process. Resolved concerns and complaints promptly, maintaining clear communication with customers and internal departments.

Active Listening Problem Solving Communication Skills Customer Relationship Management Complaint Resolution

Outbound Sales Specialist

MSI Credit Solutions

Jul 2023 - Jul 2024 (1 year)

Conducted high-volume inbound and outbound calls to identify sales opportunities and generate qualified leads. Engaged prospects in consultative sales conversations to understand financial needs and eligibility for credit solutions.

Inbound Calls Outbound Calls Lead Generation Consultative Selling Communication Skills

Appointment Setter

Private Equity Real Estate US

Feb 2022 - Jun 2023 (1 year 4 months)

Conducted high-volume outbound calls to homeowners and prospective clients to identify interest in selling residential properties. Qualified leads and scheduled appointments with Acquisitions Managers, building rapport through active listening and consultative communication.

Outbound Calling Lead Qualification Appointment Scheduling Active Listening Communication Skills