Ogechi Njoku
@ogechinjoku
I resolve customer inquiries and complaints across email, chat, and phone using CRM tools.
NigeriaWhat I'm looking for
At Unique Restaurant, I respond to customer inquiries across email, chat, and phone, helping customers with account setup, troubleshooting, and product information.
I manage support tickets in HubSpot, Zendesk, and Intercom, resolve complaints professionally, and escalate complex issues to the appropriate departments when needed.
I'm passionate about helping customers, improving satisfaction, and delivering timely solutions through clear communication and relationship management.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Unique Restaurant
Jan 2023 - Present (3 years 7 months)
Responded to customer inquiries through email, chat, and phone support. Resolved complaints professionally and managed support tickets using HubSpot, Zendesk, and Intercom.
Education
Degrees, certifications, and relevant coursework
Digital Witch Community
Customer Support Certification, Customer Support
Completed the Customer Support Training Program at Digital Witch Community.
Availability
Location
NigeriaAuthorized to work in
Job categories
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