Dora Sam
@dorasam
Customer Support Specialist | Chat, Phone & Email | E-commerce & SaaS I resolve customer issues fast and turn frustrated customers into happy ones. 3+
NigeriaWhat I'm looking for
Customer Support Specialist with 3+ years handling high-volume chat, email, and phone support for e-commerce and SaaS companies.
Core strengths:
- Resolve customer issues with 95%+ satisfaction rating
- Handle orders, refunds, shipping, and product troubleshooting
- Tools: Zendesk, Intercom, Gmail, Shopify, Slack
- Meet SLAs and work well in fast-paced remote teams
I’m empathetic, detail-oriented, and thrive supporting US/EU customers. Seeking full-time remote Customer Support/Customer Success roles.
Experience
Work history, roles, and key accomplishments
Customer Service
E-commerce Retail
Jan 2019 - Dec 2022 (3 years 11 months)
Provided customer support via chat and phone, resolving complaints and product inquiries. Maintained organized customer records using Google Sheets.
Education
Degrees, certifications, and relevant coursework
Abia State Polytechnic
Attended Abia State Polytechnic, completing studies in 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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