Samuel Angel
@samuelangel
Customer-focused customer service professional skilled in live chat and remote support.
NigeriaWhat I'm looking for
I am a motivated, people-focused customer service professional with hands-on experience resolving inquiries and complaints across chat, email, and support channels. I deliver high-quality support with empathy, attention to detail, and strong communication skills, having worked remotely for a fintech/platform company and in fast-paced in-person service roles.
I bring practical knowledge of Zendesk, HubSpot, Zoho CRM and chat platforms, plus proven time-management, conflict-resolution, and cash-handling experience from restaurant service. I am adaptable, a fast learner, and committed to maintaining positive customer experiences and smooth operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Remitano
Jan 2023 - Feb 2025 (2 years 1 month)
Responded to customer inquiries via chat and email, assisted with account and transaction issues, and resolved complaints to uphold a positive platform experience.
Waitress
Local Restaurant
Mar 2021 - Nov 2022 (1 year 8 months)
Provided friendly, efficient front-of-house service, accurately took orders and handled cash transactions while resolving customer complaints to maintain a pleasant dining experience.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Statistics
2021 - 2025
Pursuing a Bachelor of Science in Statistics at the University of Benin from 2021 to 2025, focusing on statistical methods and data analysis.
Availability
Location
NigeriaAuthorized to work in
Job categories
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