Debbie Ofili

I am a personable and dedicated customer service representative with extensive experience in customer relations and data entry. My upbeat and positive attitude allows me to establish rapport with clients easily, making me a solid team player. I am relentlessly motivated to maintain customer satisfaction and contribute to company success, which makes me an asset in any role or department assigned.

During my time at Dar Insurance Agency, I assisted staff in resolving complex customer issues and implemented targeted solutions. I was cross-trained in multiple departments, which enabled me to process customer service requests efficiently via phone, email, or live chat. My ability to document customer correspondence in CRM systems helped track requests, problems, and solutions effectively.

Previously, I worked as a Data Entry/Account Administrative Representative at Home Care Depot in Nigeria, where I performed administrative tasks and executed business solutions. I successfully entered and validated data accuracy in the company database while generating reports and customizing CRM tools. My experience has equipped me with the skills to understand customer needs and educate them about the features and benefits of products and services.