Open to opportunities

Armaan Khan

@armaankhan2

Message

I improve customer journeys through live chat support, e-commerce operations, and social media engagement.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer experience, e-commerce, or social media role where I can improve support journeys, strengthen audience engagement, and use customer insights to drive better outcomes.

I've supported Walmart live chat at Ibex Global, resolving order, tracking, return, cancellation, and product inquiries while training new trainees on customer interaction and support procedures.

Across Fintech Solutions and Altex Exports, I've managed Shopify updates, upselling, customer support, social media content, promotional videos, and audience engagement. I bring two years of customer service and one year of social media management experience, backed by Meta Ads, social media marketing, HighLevel automation, and AI tool certifications.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ibex Global

Oct 2024 - Jan 2026 (1 year 3 months)

Managed Walmart Live Chat Support campaign, handling real-time customer inquiries and resolving issues through clear communication and empathy. Trained new trainees on live chat handling and support procedures.

Customer Service Live Chat Order Management Training Problem Solving

E-commerce & Social Media Executive

Fintech Solutions

Jan 2024 - Jul 2024 (6 months)

Managed upselling and cross-selling to boost sales, handled Shopify store updates, and managed social media posting and engagement. Created promotional content for marketing and traffic.

Shopify Social Media Management Upselling Cross Selling Content Creation

Business Development Executive

Altex Exports

Dec 2022 - Jan 2024 (1 year 1 month)

Managed end-to-end customer support through inbound and outbound communication, ensuring timely resolution of queries and complaints. Handled escalations, conducted follow-ups, and maintained feedback records.

Customer Support Problem Solving Complaint Handling Social Media Management Video Editing

Education

Degrees, certifications, and relevant coursework

ibex Learning Academy

Certified Customer Service Professional, Customer Service

Completed 160 hours of hands-on training in customer service fundamentals and professional communication. Trained in using CRM and Order Management Systems (OMS) for customer-facing roles.