Ofentse Motaung

Managed high-volume candidate and client inquiries across email, phone, and live chat using Salesforce and Zendesk, improving response efficiency and supporting candidate onboarding. Coordinated with recruiters and analyzed satisfaction metrics to drive process improvements and meet service KPIs.

Managed all operations, administration, procurement, and financial documentation as sole operator, improving business efficiency through implemented CRM and digital systems. Negotiated supplier contracts, oversaw client accounts, and increased client retention through proactive service delivery.

Facilitated sales operations and optimized administration processes, cultivating supplier and client relationships to secure repeat business and supporting tender research and documentation to drive growth.

Delivered inflight customer service and safety procedures on international routes, ensuring passenger comfort and adherence to airline standards. Collaborated with crew to maintain operational service quality and handle passenger issues effectively.

Completed cabin crew training program focusing on in-flight safety, customer service, and emergency procedures.

Completed a National Diploma in Marketing Management with practical coursework in advertising and marketing principles.