OMOfentse Motaung
@ofentsemotaung
Customer service advisor and operations leader driving client satisfaction.
South AfricaWhat I'm looking for
I am a dynamic customer service advisor and operations leader with over six years of experience managing high-volume inquiries, client relations, and end-to-end business operations. I have hands-on experience with Salesforce and Zendesk, supporting candidate onboarding, service ticket resolution, and process improvements that boosted retention and service quality.
As an owner-director I ran all company functions including procurement, finance, client accounts and supplier negotiations, implemented CRM and digital communication systems, and produced structured reporting to improve efficiency. I deliver consistent, data-driven customer support and thrive in roles that combine client-facing service with operational ownership.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Olive Branch Technologies
Jan 2024 - Jul 2024 (6 months)
Managed high-volume candidate and client inquiries across email, phone, and live chat using Salesforce and Zendesk, improving response efficiency and supporting candidate onboarding. Coordinated with recruiters and analyzed satisfaction metrics to drive process improvements and meet service KPIs.
Owner & Director
Ke-Fentse Pty Ltd
Oct 2018 - Dec 2023 (5 years 2 months)
Managed all operations, administration, procurement, and financial documentation as sole operator, improving business efficiency through implemented CRM and digital systems. Negotiated supplier contracts, oversaw client accounts, and increased client retention through proactive service delivery.
Junior Sales Director
Ratamang Engineering & Supplies
Jan 2016 - Mar 2020 (4 years 2 months)
Facilitated sales operations and optimized administration processes, cultivating supplier and client relationships to secure repeat business and supporting tender research and documentation to drive growth.
QACabin Crew
Qatar Airways
Oct 2014 - Dec 2015 (1 year 2 months)
Delivered inflight customer service and safety procedures on international routes, ensuring passenger comfort and adherence to airline standards. Collaborated with crew to maintain operational service quality and handle passenger issues effectively.
Education
Degrees, certifications, and relevant coursework
EPT Aviation
Cabin Crew Certificate, Cabin Crew Training
2024 - 2024
Completed cabin crew training program focusing on in-flight safety, customer service, and emergency procedures.
AAA School of Advertising
National Diploma, Marketing Management
2010 - 2013
Completed a National Diploma in Marketing Management with practical coursework in advertising and marketing principles.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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