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Odell Marsh

@odellmarsh

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I am a Senior Customer Service Specialist based in Kingston Jamaica. I have several experiences.

Jamaica

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What I'm looking for

I am looking to join a company that is transformational and will enable me to make a positive contribution to overall growth and development of the company, while allowing for me to learn new concepts while engaging with the company on the whole. I am looking for an environment that fosters diversity and promote equity and equality, while respecting cultural differences and experiences.

I have worked in several industries ranging from Contact Centers and BPOs, Government, Non-profit and the private sector in insurance.

I am an outdoor guy who thrives on gaining new experiences and skills. I have acquired several new skills over the years of working in various capacities ranging from Project Management, Monitoring and Evaluation, People Management and others.

I have worked with the government indevelopment policies and legislations to empower youth and providing youth development strategies using cross ministry approaches.

I am currently the National President of JCI Jamaica and have been tasked with the rebuilding and rebranding of the organization to meet the changing environment in Jamaica and globally to ensure we can remain relevant.

Experience

Buyer Recruitment Coordinator

Jamaica Manufacturers and Exporters Association

Jan 2023 - Jun 2023 (5 months)

I joined the EXPO Jamaica 2023 team as Buyer Recruitment Coordinator to plan and execute the bi annual event. I was tasked with attracting investors and buyers from international companies to attend the largest and oldest tradeshow in the English Speaking Caribbean. This year's staging was the largest in terms of international companies attending and participating in the event.

Recruitment Recruiting Sales Planning Organizational Design Brand Manager Event Planning Event Strategy Event Marketing Event Management Event Sponsorships Event Coordination Fraud Prevention

Customer Service and Quality Assurance Officer

Guardian Life Limited

Sep 2019 - Jun 2020 (9 months)

I provided customers on their company's group life, health, investment and dental plans of their benefits and other enrollment services.

I was tasked with ensuring the payments made for services rendered by our claims team were done in accordance with company policy and state laws.

I was in involved in the training of team members across the company in preparation for the new changed .

Customer Support Quality Assurance Data Quality Team Management Training

Customer and Passenger Service Officer

AJAS

Dec 2018 - Aug 2019 (8 months)

I was responsible for the checking of passengers who were traveling on JetBlue Airlines. I was responsible for the completion of the passengers manifesto for all incoming and outgoing flights and provided the information to Jamaica Customs and Immigration and communicating with US Customs and Border Patrol Agents.