Luis Alberto Graham Betancourt

I am a friendly and enthusiastic professional with a strong belief in teamwork and effective communication. My experience as a Customer Service Representative at Teleperformance Jamaica has honed my skills in managing phone calls and providing solutions in both English and Spanish. I take pride in my ability to connect with customers, ensuring their needs are met while documenting all interactions accurately. My role also involves acting as a translator for customers facing language barriers, which has further developed my communication skills.

Previously, I served as the Airport Manager and MBJ Station Manager at Chagod Tour Jamaica Limited, where I was responsible for overseeing operations across eight airport stations. My responsibilities included staff management, logistics design for passengers in transit, and securing contracts with tour operators and resorts. This role allowed me to enhance my leadership skills and foster a collaborative work environment.

My career in Jamaica began at Copa Airlines as a Supervisor with AJAS Aviation Services, where I coordinated airline and staff training. I focused on team spirit and improving customer empathy among coworkers. Additionally, I worked as a Human Resource Specialist at SEPOC in Cuba, managing payroll and addressing health and safety needs for employees. My educational background includes a Bachelor's degree in Industrial Engineering and a Postgraduate degree in Logistics.