Natasha Williams

Coordinated daily operations to ensure compliance with quality standards and guest satisfaction, managed inventory/procurement and prepared operational reports to drive efficiency improvements.

Coordinated daily operations to ensure compliance with quality standards and guest satisfaction, managed inventory and procurement processes, and prepared reports to drive operational efficiency improvements.

Supervised staff scheduling, training, and performance evaluations while overseeing inventory and resolving guest concerns to maintain high satisfaction ratings.

Supervised staff scheduling, training, and performance evaluations while overseeing inventory and resolving guest concerns to maintain high satisfaction ratings.

Delivered high-quality multichannel customer and technical support for Amazon and other accounts, managing escalations and troubleshooting to improve retention and resolution rates.

Delivered high-quality multichannel customer and technical support for Amazon and other accounts, managed escalations, and contributed to retention through professional issue resolution.

Managed reservations, guest services, staff training and scheduling, and handled procurement and budget management to maintain service standards.

Managed reservations and daily guest services, trained and scheduled staff, and handled procurement and budgeting to maintain service standards and operational accuracy.

Promoted AT&T products and services, consistently met sales targets and utilized CRM systems while participating in coaching to improve sales techniques.

Promoted AT&T products and services, met sales targets consistently, utilized CRM systems, and participated in coaching to improve sales techniques.

Maintained aircraft interiors to aviation standards, managed waste and recyclables per safety protocols, and reported lost items to ensure accountability.

Maintained aircraft interiors to aviation standards, handled waste disposal per safety protocols and reported lost items to ensure accountability and compliance.

Monitored property access and safety, enforced security protocols, vetted entrants, and completed detailed incident and daily activity reports.

Monitored property to ensure safety and compliance, controlled access, and completed detailed incident and daily activity reports to enforce security protocols.

Promoted and sold products to targeted clients using persuasive sales strategies and built rapport to achieve sales goals.

Promoted and sold products to targeted clients using persuasive sales strategies to achieve sales goals and build customer rapport.

Provided technical assistance for ProctorU, resolving software and hardware connectivity issues under time constraints and managing exam scheduling and payments.

Entered, verified, and maintained customer and operational data with high accuracy, supporting reporting and administrative functions to ensure data integrity.

Assisted in designing postcards and digital products, tracked deliveries, and collaborated with creative teams to maintain brand quality and timely fulfillment.

Completed a Cabin Groomer certificate program focused on aircraft interior standards and cabin grooming procedures.

Completed multiple vocational certifications including Business Administration (Secretarial Skills) Level II, Business Management Level III, Supervisory Management Level III, Office Administration Level II, and Data Operations Level II.

Awarded a certificate from the Institute of Academic Excellence (specific program not provided).

Completed certifications in Leading and Motivating Teams, Managing Team Performance, and Customer (Experiential) Service.

Completed a Customer Engagement Operations Level II vocational certification.

Completed an Orientation for Leaders certification program.

Attended secondary school at Robert Lightbourne High School (no qualification year provided).

Completed internal Sandals University certifications including Risk Management, Project Management, Inclusive Leadership, and Supervisor Skill Builders.