Ocean User

I’m a results-driven customer service professional with 2+ years’ experience managing high-volume customer interactions in fast-paced environments. I consistently resolve 90% of enquiries at first contact while maintaining 99% transactional accuracy.

In my current Customer Service Assistant role, I process 120+ transactions per shift with 99% accuracy, reconciling daily cash totals exceeding £3,000 with zero discrepancies over a 2-year period. I support 80–100 customers daily, strengthen trust through clear verbal and written communication, and help improve service standards through onboarding support.

I’m also experienced with CRM systems, Slack team coordination, email management, and GDPR-compliant data handling. I’m seeking a remote, digital-first customer service position where I can work independently, meet performance targets, and keep service quality high using the tools I already use comfortably.