A remote customer-focused role where I can use my communication, problem-solving, and operations skills to deliver excellent customer experiences, support business processes, and grow within a dynamic team.
Looking for a job
Vionah Obunga
@obungavionah
Customer Support & Operations Specialist with 3+ years of experience delivering exceptional customer experiences.
KenyaWhat I'm looking for
Results-driven Customer Support and Operations Specialist with experience in customer service, call center operations, and administrative support. Skilled at resolving customer issues, managing multiple tasks efficiently, and maintaining high service standards. Known for strong communication, attention to detail, and a commitment to creating positive customer experiences. Open to remote opportunities in Customer Support, Customer Success, Operations, and Virtual Assistance.
Experience
Work history, roles, and key accomplishments
TE
Current
Operations Customer Expert
Teleperformance
Jan 2025 - Present (1 year 5 months)
Responded to customer requests across multiple channels, handling orders, complaints, and follow-ups with accuracy and urgency. Consistently exceeded monthly sales targets by 35% through upselling and cross-selling based on customer needs.
PA
Customer Experience Executive
Payless Africa
Jul 2024 - Jan 2025 (6 months)
Handled customer inquiries across calls, email, chat, and social platforms, documenting interactions and feedback in CRM to support process improvements. Resolved complaints and escalated delivery concerns promptly, achieving consistent performance and top-performer recognition.
WO
Customer Support Specialist
We Are Oasis
Feb 2024 - Jul 2024 (5 months)
Provided fast, professional resolutions to customer inquiries via phone, email, and chat while troubleshooting technical issues and escalating complex cases as needed. Used CRM case notes to support follow-up and process improvements, consistently exceeding customer service goals.
AK
Call Center Agent
Adept Technologies Kenya
Jan 2022 - Nov 2023 (1 year 10 months)
Identified customer needs and provided accurate product information while meeting or exceeding performance targets through strong communication and attention to detail. Improved client retention by building rapport, following company policies and scripts, and consistently delivering a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Bachelor of Science, Community Health
2016 - 2021
Earned a Bachelor of Science in Community Health from the Technical University of Mombasa from 2016 to 2021.
BS
Bostech ICT Solutions
Certificate in Computer Studies, Computer Studies
Completed a Certificate in Computer Studies at Bostech ICT Solutions.
GK
Generation Kenya
Digital Customer Service, Digital Customer Service
Completed a digital customer service program with Generation Kenya.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
7k-14k USD
Social media
Job categories
Customer Care RepresentativeCustomer CareCustomer Care ExecutiveCustomer Experience SpecialistCustomer Experience AssociateCustomer OperationsCustomer ServiceCustomer Relationship ExecutiveCustomer Care RepresentativeCustomer Experience RepresentativeCustomer Service AgentCustomer Service ExecutiveCustomer Support AgentCustomer Support Specialist
Skills
Customer ServiceCustomer SupportCustomer SuccessCustomer Relationship ManagementCustomer Success ManagementCustomer ExperienceCustomer AcquisitionCustomer RetentionCustomer SatisfactionCustomer EngagementCustomer CommunicationsCustomer InsightsCRMCRM ToolsCall Center OperationsCall HandlingCall Center SupportChat SupportSalesTelesales
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