Vionah Obunga

As an experienced customer service professional, I excel in managing customer inquiries across various channels, including calls, social media, emails, and chats. My commitment to providing exceptional service has allowed me to promptly resolve issues and significantly improve customer satisfaction. I pride myself on being a strong communicator, leveraging my background in data annotation, quality assurance, and admissions management to foster positive relationships and deliver results in fast-paced environments.

In my current role as a Customer Experience Executive at Payless Africa, I handle customer inquiries with professionalism and efficiency, ensuring timely responses and accurate information. My collaborative approach with cross-functional teams has led to improved service delivery and effective resolution of customer issues. I continuously document interactions in our CRM system, identifying opportunities for process improvements that enhance the overall customer experience.

Previously, as a Customer Support Specialist at We Are Oasis, I responded to inquiries and troubleshot technical issues, always prioritizing customer satisfaction. My experience as a Call Center Agent and Legal Transcriptionist has further honed my skills in communication and documentation, ensuring that I can adapt to various roles within the customer service domain.