SHARON ACHIENG

I am a Customer Care and Operations Manager with over six years of experience building high-performing teams, streamlining workflows, and delivering exceptional customer experiences. My career journey began in cashiering, procurement, and store control, where I gained a strong foundation in financial accuracy, vendor relations, and inventory management. These early roles shaped my eye for detail, accountability, and process improvement, which I carry into my current leadership roles.

As an Operations and Customer Care professional, I specialize in optimizing business processes, resolving customer challenges, and implementing systems that enhance efficiency. I have successfully improved customer resolution rates by 20%, reduced stock discrepancies by 15%, and led teams to exceed service KPIs through training and workflow optimization. Skilled in Microsoft Suite, Salesforce, ZOHO, and ERP systems, I am comfortable managing both front-line service operations and backend processes.

Beyond my technical skills, I am deeply passionate about people — ensuring that every customer interaction creates trust and every team member feels empowered to deliver their best. My career interests include customer service leadership, operations management, and business support, with a strong preference for remote-first opportunities where I can contribute to global teams.

Outside of work, I enjoy learning new digital tools, exploring ways to improve productivity, and networking with like-minded professionals who are equally passionate about service excellence and operational growth.