Open to opportunities

Dorothy Evans

@dorothyevans

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Customer support professional delivering service, retention, and accurate payment processing.

Zimbabwe

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What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries end-to-end, resolve concerns calmly, and keep records accurate—while improving processes and supporting retention through clear communication.

I’ve spent 10+ years supporting customers in fast-paced environments, handling phone and email inquiries, troubleshooting issues, and resolving complaints while keeping customer satisfaction high. I’ve managed member and customer profiles in internal systems, completed account updates, and processed transactions accurately.

At Anytime Fitness, I guided onboarding and membership changes, maintained member information, and supported retention through personalized solutions. At Blue Canoe Waterfront and Boston Pizza, I handled payments and account-related issues, de-escalated challenging interactions, and coached team members on customer service standards.

Experience

Work history, roles, and key accomplishments

Supervisor and Bartender

Blue Canoe Waterfront

Mar 2022 - May 2026 (4 years 2 months)

Provided high-quality customer service in a fast-paced environment while managing multiple customer needs simultaneously. Resolved customer concerns and complaints professionally while maintaining customer satisfaction.

Customer Service Conflict Resolution Payment Processing Record keeping Team Coaching

Personal Trainer and Member Services Representative

Anytime Fitness

Aug 2020 - Dec 2022 (2 years 4 months)

Provided personalized customer support by identifying member needs and troubleshooting challenges. Managed customer profiles and maintained accurate member information within internal systems.

Customer Support CRM Payment Processing Account Management Client Consultation Relationship Building

Supervisor and Server

Boston Pizza

Aug 2015 - Jul 2020 (4 years 11 months)

Delivered exceptional customer support by identifying customer needs and resolving concerns efficiently. Coordinated daily operations for a team of 30+ employees during high-volume periods.

Customer Service Team Leadership Training Scheduling Financial Record Keeping