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Nylepth Aragón

@nyleptharagn

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Detail-oriented Virtual Assistant blending legal support and social media growth.

Colombia

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What I'm looking for

I’m looking for a role where I can support legal or operations teams remotely, handle schedules and documentation with confidentiality, and grow engagement through content and social media—working with a team that values efficiency and quality.

I’m a detail-oriented Virtual Assistant with experience in paralegal support, administrative tasks, and legal research. I bring strong document preparation skills, clear client communication, and reliable schedule coordination to help teams move faster with confidence.

In my most recent role, I supported legal teams by preparing, organizing, and reviewing legal documentation while conducting in-depth legal research to strengthen case development. I also managed client communications and streamlined intake processes, maintaining strict confidentiality of sensitive legal information.

I’ve also worked as a BOS Analyst, where I ensured efficiency in Business Operations Services processes, monitored KPIs, and collaborated closely with cross-functional teams. Earlier in my career, I provided research and document management support as a Paralegal Assistant, helping drive comprehensive case preparation through dependable follow-through.

Beyond legal and operations support, I’ve contributed to customer retention through exceptional healthcare customer support and built engagement through content and community work. I’ve authored and edited multimedia content, supported content strategy and growth initiatives, and managed social media profiles using tools like Google Analytics, WordPress, Hootsuite, and Canva.

Experience

Work history, roles, and key accomplishments

Virtual Assistant (Paralegal)

Virtual Staffing

Mar 2025 - Apr 2026 (1 year 1 month)

Provided virtual administrative and paralegal support to legal teams, including preparing, organizing, and reviewing legal documentation. Managed client communications and intake processes, conducted legal research to support case development, and coordinated schedules, meetings, and key legal deadlines while maintaining strict confidentiality.

Paralegal Support Legal Research Client Communication Scheduling Confidentiality Intake Process

BOS Analyst

Auxis

Aug 2024 - Dec 2025 (1 year 4 months)

Supported Business Operations Services (BOS) processes to improve operational efficiency. Collaborated with cross-functional teams and monitored key performance indicators (KPIs) to track performance.

Business Operations KPI Tracking Cross Functional Collaboration Process Support Performance Monitoring Reporting

Paralegal Assistant

Morgan & Morgan

Jan 2023 - Jul 2024 (1 year 6 months)

Provided paralegal support through legal research and document management. Assisted legal teams with case preparation and supported client communication to ensure timely progress on matters.

Paralegal Support Legal Research Document Management Case Preparation Client Communication Administrative Support Confidentiality

Customer Support Agent

Sitel

Feb 2022 - Jan 2023 (11 months)

Delivered customer support for healthcare services, resolving client issues effectively. Supported client retention efforts through clear communication and dependable follow-through.

Customer Support Healthcare Support Client Retention Communication Documentation

Writer/Editor & Social Media

TelocuentoYa!

Oct 2020 - Nov 2021 (1 year 1 month)

Authored and revised multimedia content for social media platforms and web pages. Supported content strategy development to drive engagement growth initiatives.

Content Creation Copywriting SEO Social Media Marketing Community Engagement Content Editing Multimedia Content WordPress

Community Manager

Centro de Estética Y Spa Oasis

May 2019 - Oct 2020 (1 year 5 months)

Managed social media profiles and executed targeted campaigns to promote brand presence. Improved audience engagement through ongoing community management and content execution.

Community Management Campaigns Content Creation Brand Awareness Social Media Marketing Hootsuite