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Pau CueroPC
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Pau Cuero

@paucuero

Bilingual paralegal and legal secretary who improves customer outcomes with meticulous writing in English and Spanish.

Colombia
Message

What I'm looking for

I am looking for a remote, non-voice role focused on back-office operations, data entry, and professional translation. I want to leverage my background in document management, rigorous data verification, and bilingual written support (email/chat) to help teams streamline operations, optimize workflows, and maintain high compliance standards without direct phone interactions.

I’m a bilingual legal professional with a foundation in foreign languages and a current focus on paralegal work at Allmand Law Firm PLLC in Texas. I bring clear written communication, strong attention to detail, and a service-first mindset to every case and client interaction.

Since Oct 2023, I’ve been working as a Paralegal, supporting legal administration and customer success through proactive monitoring, problem solving, and responsive communication. Previously, I served as a Legal Secretary at the same firm from Jul 2023 to Oct 2023, building consistency across appointment scheduling, legal terminology, and document-focused tasks.

Before my legal roles, I developed customer-facing and communication skills through positions like Customer Service Representative at Teleperformance and Auxiliar administrativa at Universidad del Valle (CO). Those experiences strengthened my ability to handle requests efficiently, maintain CRM workflows, and collaborate with teams while staying organized.

I also bring teaching experience from multiple English Teacher roles in Colombia, including ESL-focused work. Alongside that, my background includes practicante experience at Universidad del Valle (CO) and coursework in Lenguas y literatura extranjeras—experience that supports my Spanish/English accuracy and careful text correction.

Experience

Work history, roles, and key accomplishments

AP

Data Entry & Legal Assistant

Allmand Law PLLC

Manage and process high-volume digital petition files and case records using specialized database software. Perform quality control on financial, income (SSI, payroll analysis), and property data, coordinate Doc Tracker workflows for missing documentation, and verify addresses/entities through official channels with accurate internal updates.

TE

Bilingual Support & Ops Specialist

Teleperformance

Provided specialized billing, process, and operational support to international customers through written channels (email and chat). Managed CRM data entry updates during/after interactions and translated customer inquiries and complex process guidelines to support resolution and cross-team understanding.

UV

Administrative Assistant

Universidad del Valle

Managed internal documentation, structured databases, and prepared official meeting minutes. Developed and optimized organizational processes for faculty workflows using office suites to organize, analyze, and present administrative data.

Education

Degrees, certifications, and relevant coursework

Universidad del Valle logoUV

Universidad del Valle

Foreign Languages and Literatures, General

2017 - 2023

Foreign Languages and Literatures (General) at Universidad del Valle (2017–2023).

Tech stack

Software and tools used professionally

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