Desamiya Williams

I’m a customer-focused support professional with experience delivering exceptional service in fast-paced environments. I bring strong communication, multitasking, and resolution skills while maintaining a positive customer experience.

As a Customer Service Representative with Apple, I resolved customer problems while sustaining high satisfaction. I assisted customers with questions, concerns, and account-related issues, accurately documented interactions, and updated account information in company systems.

In my Technical Support Agent role at Teleperformance, I diagnosed and troubleshot technical problems to ensure accurate resolutions. I escalated complex issues when needed, supported customers via phone, chat, and email, and managed client database and contact information while meeting performance goals.