Open to opportunities

Nyla Living

@nylaliving

Message

I support patients and healthcare teams through accurate scheduling, records, and customer service.

United States

Message

What I'm looking for

I'm seeking a remote customer service role where I can use my military healthcare experience to provide nuanced solutions, protect sensitive information, and enhance the customer experience.

I've supported patients and healthcare teams as a Dental Technician in the United States Air Force at Joint Base McGuire-Dix-Lakehurst.

I manage front-desk communication, patient inquiries, appointment coordination, follow-up care, and accurate healthcare documentation in a high-volume military dental environment. I work carefully with sensitive information while meeting military, federal, and HIPAA requirements.

I'm completing a Medical Billing and Coding program through Penn Foster, building knowledge in ICD-10-CM, CPT, HCPCS, health insurance, reimbursement, and medical records.

I'm ready to bring my military healthcare experience, patient-service focus, and administrative accuracy to a remote customer service role.

Experience

Work history, roles, and key accomplishments

Current

Dental Technician

Current

United States Air Force

Jan 2021 - Present (5 years 9 months)

Provide administrative and clinical support in a high-volume military dental healthcare environment, managing front-desk responsibilities, scheduling appointments, and maintaining accurate patient records in compliance with HIPAA.

Customer Service HIPAA Appointment Coordination Medical Terminology Electronic Health Records Healthcare Documentation Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Penn Foster

Certificate, Medical Billing and Coding

Pursuing a Medical Billing and Coding Program, with coursework in medical terminology, billing procedures, ICD-10-CM, CPT, HCPCS, health insurance, and HIPAA compliance.