Open to opportunities

Briana Whittington Alston

@brianawhittingtonals

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Patient-focused customer service professional experienced in healthcare administration.

United States

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What I'm looking for

I seek a patient-centered role in healthcare administration where I can apply my federal contact-center experience, strong documentation skills, and HIPAA-compliant recordkeeping to improve patient access and operational efficiency.

I am a patient-focused customer service professional with 2–3+ years supporting high-volume contact centers and federal healthcare environments, skilled in scheduling, case management, insurance verification, and accurate documentation in Salesforce while maintaining HIPAA compliance. I consistently meet productivity and quality metrics while applying emotional intelligence and independent problem-solving to resolve complex patient and provider needs.

I have federal healthcare experience with the Department of Veterans Affairs and Defense Health Agency, plus prior military service managing personnel actions and operations. I bring strong multi-system navigation, Microsoft Office proficiency, fast typing, and a commitment to clear communication and compliant records to support efficient patient care and administrative operations.

Experience

Work history, roles, and key accomplishments

Advanced Medical Support Assistant

Department of Veterans Affairs

Oct 2023 - Nov 2024 (1 year 1 month)

Coordinated and scheduled patient appointments and device follow-ups while managing 60+ daily activities (calls, tickets, emails), documented interactions and insurance verification in Salesforce, and consistently met productivity and quality metrics while ensuring HIPAA compliance.

Patient Scheduling Salesforce Insurance Verification HIPAA Case Documentation Microsoft Office

Administrative Support Assistant

Defense Health Agency

Mar 2023 - Oct 2023 (7 months)

Provided administrative support including scheduling, records maintenance in Salesforce and Centrix Workspace (MHS Genesis/PowerChart), SOP updates, and cross-functional coordination to support patient flow and meet service-level metrics.

MHS Genesis PowerChart Salesforce Records Management Scheduling Microsoft Office

Human Resources Specialist

United States Army

Aug 2018 - Jan 2020 (1 year 5 months)

Processed high-volume personnel actions with detailed record reviews to ensure accuracy and compliance, managed vehicle operations and transport logistics, and maintained accountability for equipment and documentation under strict regulations.

Personnel Management & Compliance Vehicle Operation Logistics Coordination SOPs Documentation

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Pembroke

Bachelor of Applied Professional Studies, Applied Professional Studies (Office Administration)

Grade: GPA 3.6, Cum laude

Activities and societies: Gold Scholar, National Honor Society, Chancellor's List

Bachelor's in Applied Professional Studies with a concentration in Office Administration, focused on healthcare administration, documentation, compliance, and client services; graduated Cum laude with a 3.6 GPA and honors recognition.