Rachel Golden

I am a dedicated customer service professional with over 15 years of hands-on experience supporting patients, managing scheduling, and resolving inquiries with empathy and integrity. My background in dental assisting has honed my communication, conflict-resolution, and documentation skills across fast-paced clinical settings.

I have a proven record of maintaining accurate records, navigating electronic systems, and safeguarding confidential information while coordinating care with diverse teams. I adapt quickly to new systems and processes and consistently provide calm, professional support to patients and families, including military communities.

I am seeking a remote Customer Service Representative role where I can apply my strong organizational skills, attention to detail, and commitment to excellent customer outcomes. I bring reliability, empathy, and a solution-focused approach to every interaction.