Nylah Hudson
@nylahhudson
Detail-oriented administrative professional with 6+ years in account and billing support.
What I'm looking for
I am an administrative and customer service professional with over six years of experience supporting account operations, resolving billing discrepancies, and maintaining accurate records. I bring strong communication, organization, and problem-solving skills to roles involving billing accuracy, account management, and customer relations.
My background includes roles at financial services and retail employers where I processed payments, managed user accounts, handled inbound customer calls, maintained inventory, and supported scheduling and payroll systems like Workday and Kronos. I am a reliable team collaborator focused on accurate, timely support and excellent customer outcomes.
Experience
Work history, roles, and key accomplishments
Account Specialist
Capital One
Jan 2020 - Present (6 years 1 month)
Educates customers on credit terms, processes payments and fee adjustments, manages user accounts and reissues cards, and resolves billing discrepancies to maintain account accuracy.
Provided customer service and product recommendations, maintained inventory and displays, and delivered fast-paced in-store support to improve sales and customer satisfaction.
Account Specialist
Sykes Enterprises
Jan 2017 - Jan 2018 (1 year)
Managed inbound customer calls, assisted with billing and account updates, and resolved service issues to ensure timely customer resolution and accurate account records.
Education
Degrees, certifications, and relevant coursework
Bethune-Cookman University
Associate Degree
Grade: 3.9
Completed coursework at Bethune-Cookman University with a reported GPA of 3.9.
Lakeland High School
High School Diploma
Grade: 3.8
Graduated with a High School Diploma and a reported GPA of 3.8.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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