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Nylah Hudson

@nylahhudson

Detail-oriented administrative professional with 6+ years in account and billing support.

United States
Message

What I'm looking for

I am seeking a role where I can apply my account operations and billing expertise in a collaborative team, with opportunities for process improvement and stable customer-facing responsibilities.

I am an administrative and customer service professional with over six years of experience supporting account operations, resolving billing discrepancies, and maintaining accurate records. I bring strong communication, organization, and problem-solving skills to roles involving billing accuracy, account management, and customer relations.

My background includes roles at financial services and retail employers where I processed payments, managed user accounts, handled inbound customer calls, maintained inventory, and supported scheduling and payroll systems like Workday and Kronos. I am a reliable team collaborator focused on accurate, timely support and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Sykes Enterprises logoSE

Account Specialist

Sykes Enterprises

Jan 2017 - Jan 2018 (1 year)

Managed inbound customer calls, assisted with billing and account updates, and resolved service issues to ensure timely customer resolution and accurate account records.

Education

Degrees, certifications, and relevant coursework

Bethune-Cookman University logoBU

Bethune-Cookman University

Associate Degree

Grade: 3.9

Completed coursework at Bethune-Cookman University with a reported GPA of 3.9.

LS

Lakeland High School

High School Diploma

Grade: 3.8

Graduated with a High School Diploma and a reported GPA of 3.8.

Tech stack

Software and tools used professionally

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Nylah Hudson - Account Specialist - Capital One | Himalayas