Nyla Clement

Provided monthly social media management for international clients (US, CA). Designed and developed branding materials for clients, such as logos, social media graphics for international clients.

Managed daily email correspondence ensuring timely responses and an organized inbox. Created technical reports detailing findings and recommendations for (VURO AI Driver Safety System).

Organized and processed incoming documents such as invoices, contracts, orders, and customer inquiries. Utilized problem-solving skills to identify the root cause of customer issues.

Handled high volumes of inbound customer service calls regarding mobile, broadband, and billing issues in a fast-paced environment. Documented all customer interactions accurately via CRM Systems.

Handled an average of 100+ inbound calls daily during 8-hour shifts, maintaining a first-call resolution rate and contributing to high customer satisfaction. Maintained accurate records of all customer interactions.

Undertook studies in Communicative & Visual Arts, developing skills in various artistic and communication mediums. Focused on enhancing visual and communication abilities.

Completed a professional program focusing on Microsoft Suite and computer literacy. Gained essential skills in various software applications and fundamental computer operations.

Completed a program in Digital & Social Marketing, acquiring skills in online marketing strategies and social media management. Focused on leveraging digital platforms for marketing.

Completed a program in Email & Social Media Marketing, gaining expertise in managing email campaigns and social media presence. Focused on effective digital communication strategies.