Looking for a job

Nwokocha Happiness O

@nwokochahappinesso

Customer service representative at First City Monument Bank (FCMB), handling customer transactions and account enquiries in banking.

Nigeria

Message

What I'm looking for

I’m ready to support client enquiries, onboarding coordination, and positive client experiences across a remote, multi-brand environment. I’m available for full-time remote work, including flexible or shift-based schedules.

At First City Monument Bank (FCMB), I served as a Customer Service Representative (Teller), handling customer transactions and account enquiries accurately and professionally.

I listened to customer concerns, clarified their needs, and explained banking products, procedures, and policies. When an issue needed further support, I routed it to the appropriate department following internal escalation procedures.

I maintained accurate transaction and customer-interaction records in line with bank policies and regulatory standards, while protecting confidential information.

As a Virtual Assistant, I managed scheduling, email correspondence, and data entry for remote clients. I’ve also completed the Forage Customer Service Virtual Job Simulation, practising account-access support and knowledge-base navigation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative (Teller)

First City Monument Bank (FCMB)

Jan 2022 - Dec 2024 (2 years 11 months)

Served as first point of contact, handling customer transactions and account enquiries accurately and professionally. Identified and routed customer issues to appropriate departments in line with internal escalation procedures.

Customer Service Active Listening Communication Skills Record keeping Issue Routing Escalation Procedures Microsoft Word Excel Outlook

Online English Language Teacher

Online & Offline

Explained information clearly and patiently to learners with different needs and levels of understanding. Prepared structured learning materials and monitored learner progress, strengthening communication and follow-through.

Communication Skills Lesson Planning Patience Progress Monitoring

Virtual Assistant

Freelance

Managed scheduling, email correspondence and data entry for remote clients. Used Google Workspace, Microsoft Office, Zoom, Slack and Trello to organise tasks and maintain clear communication.

Scheduling Email Correspondence Data Entry Google Workspace Microsoft Office Zoom Slack Trello