Melody Ajike
@melodyajike
Customer support professional at Fidelity Bank Plc, handling banking enquiries, transactions and customer complaints.
NigeriaWhat I'm looking for
At Fidelity Bank Plc, I process customer transactions and assist with account enquiries, balance checks and general banking services. I also handle customer complaints, maintain transaction records and escalate issues when necessary.
Previously, I supported customers as a Customer Service Officer at Fidelity Bank Plc and processed bulk cash transactions at First City Monument Bank (FCMB). I’m seeking a full-time remote opportunity in customer support, customer experience, email or chat support, or operations support with an international team.
Experience
Work history, roles, and key accomplishments
Teller
Fidelity Bank Plc
Jan 2025 - Present (1 year 10 months)
Processed customer deposits, withdrawals, transfers, and other banking transactions accurately. Handled cash transactions, balanced cash drawers, and assisted customers with account enquiries and complaints.
Customer Service Officer
Fidelity Bank Plc
Jan 2024 - Jan 2025 (1 year)
Attended to customer enquiries, complaints, and requests promptly and professionally. Explained bank products and services, assisted with account opening and updates, and supported daily branch operations.
Bulk Teller
First City Monument Bank (FCMB)
Jan 2021 - Jan 2022 (1 year)
Received, counted, and processed bulk cash deposits and withdrawals. Verified cash amounts and documents, balanced transactions, and reported discrepancies or suspicious activities.
Cashier
My Africa Nazor Concept
Jan 2017 - Jan 2020 (3 years)
Processed cash and card payments, issued receipts, and assisted customers with purchases. Balanced cash drawers, reconciled daily transactions, and handled returns and refunds.
Education
Degrees, certifications, and relevant coursework
Akanu Ibiam Federal Polytechnic, Unwana
Higher National Diploma, Business Administration and Management
Higher National Diploma in Business Administration and Management from Akanu Ibiam Federal Polytechnic, Unwana, Ebonyi State, completed in 2023.
Akanu Ibiam Federal Polytechnic, Unwana
National Diploma, Business Administration and Management
National Diploma in Business Administration and Management from Akanu Ibiam Federal Polytechnic, Unwana, Ebonyi State, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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