Open to opportunities

Nwankwo Maryann

@nwankwomaryann

Message

Customer support agent who resolves issues fast and communicates clearly across WhatsApp and phone.

Nigeria

Message

What I'm looking for

I’m looking for a remote role in customer support or sales where I can handle chats and calls, resolve complaints, and deliver clear, polite service across US/UK shift hours.

I’m a customer-focused support agent with experience handling customer inquiries via WhatsApp and phone. I respond to complaints and questions, help customers with internet issues and billing inquiries, and escalate complex problems to the technical team—always with clear, polite communication.

I also bring sales communication skills through cold calling and conversation handling, and I’m comfortable managing multiple chats daily under time pressure. I’m a quick learner, attentive to detail, and ready to support clients in a fast-paced environment, including US/UK time zones.

Experience

Work history, roles, and key accomplishments

Sales Person

Rolling Stone Reality Ltd

Jan 2025 - Present (1 year 5 months)

Provided sales communication and supported customer conversations in a fast-paced environment. Practiced cold calling and maintained clear, polite communication to handle customer needs effectively.

Cold Calling Customer Conversations Complaint Handling Written Communication Time Management Customer Service

Customer Support Agent

Direct Broadband

Jan 2024 - Present (2 years 5 months)

Responded to customer complaints and inquiries via WhatsApp and phone calls, assisting with internet issues, billing questions, and service updates. Escalated complex issues to the technical team while maintaining polite, professional communication under time pressure.

Customer Support Phone Support Complaint Handling Problem Solving Customer Communications Time Management Customer Escalation