Chidiogo Isiani
@chidiogoisiani
Enthusiastic Remote Chat Support Agent with a focus on customer satisfaction.
NigeriaWhat I'm looking for
I am an enthusiastic and detail-oriented Remote Chat Support Agent with extensive experience in handling customer inquiries through various channels, including WhatsApp, email, and live chat. My ability to resolve issues swiftly while maintaining a professional demeanor has significantly contributed to customer satisfaction in my roles.
In my current position as a Remote Customer Support Agent, I manage over 100 customer inquiries weekly, ensuring that each interaction is documented for future reference. My previous experience as an Online Customer Service Representative has equipped me with the skills to assist customers effectively, enhancing their overall experience and fostering loyalty.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Agent
Freelance
Jan 2023 - Present (2 years 4 months)
Managed over 100 weekly customer inquiries via WhatsApp, email, and live chat. Resolved customer complaints quickly and professionally, improving satisfaction ratings. Provided clear information on products and troubleshooting steps while maintaining detailed records of interactions.
Online Customer Service Representative
Freelance
Aug 2021 - Dec 2022 (1 year 4 months)
Handled WhatsApp and email inquiries for small business clients. Assisted customers with order tracking, refunds, and common issue resolution while ensuring professional communication to enhance customer retention.
Education
Degrees, certifications, and relevant coursework
Maduka University
Bachelor of Public Health, Public Health
2023 - 2028
Pursuing a Bachelor of Public Health with a focus on health promotion, disease prevention, and community health initiatives.
Availability
Location
NigeriaAuthorized to work in
Job categories
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