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@chidiogoisiani
Enthusiastic Remote Chat Support Agent with a focus on customer satisfaction.
I am an enthusiastic and detail-oriented Remote Chat Support Agent with extensive experience in handling customer inquiries through various channels, including WhatsApp, email, and live chat. My ability to resolve issues swiftly while maintaining a professional demeanor has significantly contributed to customer satisfaction in my roles.
In my current position as a Remote Customer Support Agent, I manage over 100 customer inquiries weekly, ensuring that each interaction is documented for future reference. My previous experience as an Online Customer Service Representative has equipped me with the skills to assist customers effectively, enhancing their overall experience and fostering loyalty.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Freelance
Jan 2023 - Present (2 years 10 months)
Managed over 100 weekly customer inquiries via WhatsApp, email, and live chat. Resolved customer complaints quickly and professionally, improving satisfaction ratings. Provided clear information on products and troubleshooting steps while maintaining detailed records of interactions.
Freelance
Aug 2021 - Dec 2022 (1 year 4 months)
Handled WhatsApp and email inquiries for small business clients. Assisted customers with order tracking, refunds, and common issue resolution while ensuring professional communication to enhance customer retention.
Degrees, certifications, and relevant coursework
Bachelor of Public Health, Public Health
2023 - 2028
Pursuing a Bachelor of Public Health with a focus on health promotion, disease prevention, and community health initiatives.
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