Nwaduba Gerald
@nwadubagerald
Customer Support Specialist focused on remote troubleshooting and empathetic resolutions.
NigeriaWhat I'm looking for
I’m a motivated, detail-oriented Customer Support Specialist with hands-on experience assisting clients remotely for financial services. I deliver responsive support via phone, chat, and email while maintaining excellent communication with diverse customers.
In my recent role, I resolved hardware and software issues on POS terminals to ensure business continuity for agents. I guided customers through troubleshooting steps, achieved a high first-contact resolution rate, and documented issues to escalate complex cases to technical teams when needed.
I also onboarded and trained new agents, providing clear instructions to support smooth platform adoption—bringing strong internet literacy, time management, and multitasking to every remote engagement.
Experience
Work history, roles, and key accomplishments
Customer & Technical Support
Bankly Microfinance Bank
Sep 2024 - Feb 2025 (5 months)
Delivered customer support for financial services via phone, chat, and email, resolving hardware/software issues on POS terminals to ensure business continuity. Guided customers through troubleshooting, onboarded and trained new agents, and escalated complex cases to technical teams while maintaining a high first-contact resolution rate.
Education
Degrees, certifications, and relevant coursework
Delta State University
LLB, Law
LLB in Law (suspended) at Delta State University.
Command Day Secondary School
SSCE, Secondary Education
SSCE completed at Command Day Secondary School in 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Nwaduba?
You can contact Nwaduba and 90k+ other talented remote workers on Himalayas.
Message NwadubaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
