Open to opportunities

Nurin Najihah

@nurinnajihah

Message

Organized English customer service specialist delivering clear communication and efficient resolution.

Indonesia

Message

What I'm looking for

I seek a collaborative role in customer service or operations where I can resolve customer issues, contribute to process improvements, and grow within a structured, team-oriented environment.

I am an organized, detail-oriented English Customer Service Specialist with experience in international customer service and administrative work, focused on clear communication and efficient problem resolution.

At Teleperformance Yogyakarta I worked as a Customer Resolution Senior Specialist handling complaints and questions, fostering positive interactions, and ensuring customer satisfaction while doing work with precision and care.

I also completed an internship at CV. Batu Aji Gresik supporting administrative tasks, creating presentations and training materials, and applying Microsoft Office, Google Workspace, and Canva skills; I hold a Bachelor of Philosophy from Universitas Gadjah Mada (2023).

Experience

Work history, roles, and key accomplishments

Current

Customer Resolution Senior Specialist

Current

Teleperformance

Feb 2024 - Present (1 year 10 months)

Handle customer complaints and inquiries for international clients, providing solutions and fostering positive interactions to ensure customer satisfaction and retention.

Customer Service Communication Negotiation Time Management Microsoft Office Google Workspace Canva

English Language Intern

CV. Batu Aji

Aug 2021 - May 2022 (9 months)

Supported administrative tasks including document management, presentation and training material creation, and reporting to improve departmental documentation and workflows.

Administrative Support Document Management Reporting Microsoft Office Google Workspace Communication