I'm supporting customers at Connectbase, helping them understand products and services, resolve platform issues, and complete onboarding activities including address cleansing, geocoding, and OnNet/Near Net analysis.
I collaborate with the Data team on internal data processing and enrichment for the Connected World Platform, contributing location, building, and network intelligence. I also write knowledgebase documentation.
Through Upwork and previous roles at MOA Technologies, I've written technical documentation, software manuals, user guides, training content, website and blog content, and academic materials. I've also trained staff, improved software and systems, developed IT policies, and designed workshops.
My background spans web development, software support, customer service, telecommunications support, data analytics, cloud computing, system administration, and technical writing.
