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@favourtimothy
Technical writer with IT and product experience, creating clear API and user documentation.
I am a detail-oriented technical writer with a strong IT background in web development, product management, and technical documentation. I specialize in translating complex technical concepts into clear, user-friendly content that drives understanding and adoption.
I have authored end-to-end documentation for web applications, APIs, and SaaS platforms, and introduced knowledge-base systems that improved self-service and reduced support calls. My work on templates for release notes and FAQs cut repetitive support tickets and reduced onboarding time for clients.
I collaborate closely with engineers, QA, product managers, and designers to ensure accuracy of system architecture documentation and to integrate user feedback into product iterations. I have hands-on experience with backend technologies during internships and a background in requirements gathering and training materials for non-technical staff.
I bring structured writing skills and tooling experience (Confluence, GitHub/GitLab, Jira, DITA, Markdown, HTML/CSS) combined with product management practices to deliver documentation that improves customer experience and operational efficiency.
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Work history, roles, and key accomplishments
Loveworld Zone F Healing School
May 2022 - Jul 2025 (3 years 2 months)
Designed end-to-end documentation for web apps, APIs, and SaaS, reducing client onboarding time by 40% and implementing a knowledge base that decreased support calls; coordinated documentation for three major product launches.
INITS Limited
Aug 2024 - May 2025 (9 months)
Authored internal API and database workflow documentation to accelerate developer onboarding and drafted troubleshooting guides while assisting backend testing to improve system stability.
Ministry of Science and Technology
Dec 2023 - Oct 2024 (10 months)
Created system process documentation and training manuals for IT infrastructure, supporting enterprise application rollouts and improving support efficiency with step-by-step user guides.
Boss Resources and Consult Limited
Jul 2018 - Mar 2022 (3 years 8 months)
Oversaw corporate project execution and coordinated clients, vendors, and developers during rebranding and onboarding, managing support tickets and SLAs to ensure timely resolution.
Degrees, certifications, and relevant coursework
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology at the Federal University of Technology Owerri, graduating in July 2023.
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