Favour Timothy

I am a detail-oriented technical writer with a strong IT background in web development, product management, and technical documentation. I specialize in translating complex technical concepts into clear, user-friendly content that drives understanding and adoption.

I have authored end-to-end documentation for web applications, APIs, and SaaS platforms, and introduced knowledge-base systems that improved self-service and reduced support calls. My work on templates for release notes and FAQs cut repetitive support tickets and reduced onboarding time for clients.

I collaborate closely with engineers, QA, product managers, and designers to ensure accuracy of system architecture documentation and to integrate user feedback into product iterations. I have hands-on experience with backend technologies during internships and a background in requirements gathering and training materials for non-technical staff.

I bring structured writing skills and tooling experience (Confluence, GitHub/GitLab, Jira, DITA, Markdown, HTML/CSS) combined with product management practices to deliver documentation that improves customer experience and operational efficiency.