Waliyulah Olayiwola

As a Customer Support Specialist at AFB Stores, I resolved customer inquiries through various channels, managed order issues, and collaborated with internal teams to enhance customer experience. My efforts contributed to high customer satisfaction ratings and improved processes.

As a Technical Writer at GroupLeads, I developed user manuals and API documentation, which improved client onboarding and increased developer adoption. My work also included creating SEO content that boosted website traffic.

In my role at Symalite Labs, I resolved over 300 technical issues quarterly and onboarded new clients to ensure effective use of our SaaS platform. I also developed a knowledge base that significantly reduced client inquiries.

At List Building Lifestyle, I provided multichannel support to clients, resolved thousands of support tickets, and developed knowledge base articles that enhanced self-service capabilities, leading to increased client satisfaction.

As a Customer Support Representative for Igor Solo Ads, I managed client relationships and provided support for ad campaigns, achieving high satisfaction rates. I also contributed to knowledge base maintenance to improve client self-service.

Pursuing a Bachelor of Arts in Linguistics with a focus on Linguistics and Arabic Language. Engaging in studies that enhance understanding of language structure, usage, and cultural context.

Studied Electrical and Electronics Engineering, focusing on the principles of electrical systems, circuit design, and electronics. Developed strong analytical and problem-solving skills through hands-on projects and coursework.