nura burks

I am a dedicated customer service professional with over a year of experience in live chat support. My role at J.P. Morgan Chase & Co. honed my ability to manage high-volume data entry while ensuring accuracy and compliance. I thrive in fast-paced environments and am adept at multitasking, which allows me to handle multiple customer inquiries efficiently.

During my time as a Covid-19 hotline representative, I provided empathetic support to callers, helping them navigate complex challenges during the pandemic. This experience reinforced my commitment to delivering exceptional customer service and maintaining accurate records of all interactions. I am passionate about fostering a positive customer experience and continuously improving my skills in communication and problem-solving.